Medical Care
For international patients with an existing diagnosis or clear medical need. The first step is record review and safety screening, not a treatment promise or package sale.
Medical Care is for patients and families who need structured help preparing records, requesting specialist assessment, coordinating appointments, and planning a safe visit to Hangzhou when appropriate.
Final medical decisions are made only by licensed hospitals and physicians. Submitting information does not mean the patient has been accepted for care.
Request a Medical ReviewWho it is for
This pathway is designed for planned review and coordination. It is not designed for urgent, unstable, or high-risk travel situations.
Patients with an existing diagnosis, symptoms, imaging, lab results, discharge summaries, or prior treatment records.
Families seeking a structured specialist review before deciding whether travel to China is appropriate.
International patients who need help organising medical records, language support, appointment coordination, and return-home documentation.
Cases where travel is not urgent and there is enough time for record review, provider availability checks, and safety screening.
Coordination scope
We support the non-clinical work around the medical journey. Clinical decisions, diagnosis, and treatment remain with qualified medical providers.
Record organisation and translation support where available.
Preliminary case preparation for licensed hospital or physician review.
Specialist appointment coordination when the case is accepted and resources are available.
Diagnostic appointment coordination when clinically indicated by qualified medical professionals.
Interpreter, local transport, accommodation preference, and companion support planning.
Portable report collection, bilingual summaries where available, and follow-up reminders after returning home.
Specialist directions
These directions describe assessment and coordination areas only. They do not promise treatment outcomes, appointment availability, or fixed pricing.
Record review coordination, appointment planning, and follow-up documentation for cardiovascular concerns.
Coordination for digestive symptoms, existing endoscopy or pathology reports, and early cancer assessment needs.
Support for organising liver-related reports and arranging appropriate specialist assessment where available.
Coordination for musculoskeletal records, prior imaging, mobility needs, and specialist evaluation planning.
A structured route for families who need another specialist perspective before making care decisions.
Before submission
Clear, complete records help reduce delay and avoid unsafe travel assumptions.
1.Passport name, nationality, current city, preferred language, phone or WhatsApp, and email.
2.Diagnosis name, key symptoms, diagnosis date, current condition, and major concerns.
3.Recent reports: discharge summaries, lab results, pathology, imaging reports, prescriptions, and operation notes if any.
4.Imaging files when available, such as CT, MRI, ultrasound, X-ray, endoscopy images, or DICOM files.
5.Current medications, allergies, mobility limitations, oxygen needs, infection history, and recent hospitalisation details.
6.A short note explaining what help you are seeking: review, appointment coordination, possible treatment discussion, or travel safety advice.
Possible outcomes
A careful process protects the patient and avoids presenting travel as appropriate when the case is unstable or incomplete.
The case may proceed to appointment scheduling or further planning, subject to provider availability and written confirmation.
Additional reports, imaging files, test results, medication lists, or travel safety details may be requested before review can continue.
If symptoms appear urgent or unstable, the patient may be advised to seek local emergency care or continue local treatment first.
Some cases may not be appropriate for routine medical travel because of clinical risk, infection-control needs, or travel safety concerns.
Fees
The page should show how costs are separated, not promise a fixed medical total.
Coordination service items, such as case preparation, translation support, appointment coordination, local assistance, and follow-up administration.
Medical provider fees, such as consultation, examination, imaging, procedures, hospital services, and medication, confirmed only by qualified providers.
Travel and stay costs, such as flights, local transport, accommodation, meals, companion arrangements, and optional cultural activities.
Unverified or conditional items should be clearly marked [TO BE VERIFIED]. Fixed medical totals must not be published without written confirmation.
After returning home
A useful medical journey should leave the patient with materials that can be understood and shared locally.
Collected reports and test results where available.
Bilingual summaries or translated documents when confirmed and reviewed.
Medication and follow-up notes provided by qualified medical professionals where applicable.
A return-home document package that can be shared with the patient's local physician.
Follow-up reminders and coordination notes for the agreed follow-up window.
Safety red lines
These boundaries should remain visible and consistent across all future medical pages.
FAQ
Answers must reduce uncertainty without making clinical promises.
No. Submission only starts the review and coordination process. Acceptance, examinations, treatment discussion, and travel suitability depend on licensed provider review and availability.
Only licensed hospitals and physicians make medical decisions. Hangzhou Health Journey organises documents, communication, logistics, and service coordination.
Routine medical travel is not suitable for urgent symptoms. If you have emergency symptoms, worsening instability, or need immediate care, contact your local emergency system or local hospital first.
Start with records
We will first check document readiness, urgency, travel safety signals, and whether provider review may be appropriate.