These draft terms are not final legal terms. They must be reviewed by qualified legal counsel before launch.

Hangzhou Health Journey provides operational coordination, information intake, document organisation, translation planning, appointment coordination support, travel-adjacent planning, and communication support.

Medical services, diagnosis, treatment decisions, prescriptions, tests, procedures, and hospital services are provided only by licensed medical institutions and physicians.

Submitting a form, uploading records, receiving a reference number, or discussing a plan does not mean a hospital, physician, appointment, test, procedure, treatment, or travel plan has been accepted.

Availability, timing, scope, medical suitability, travel suitability, and service delivery depend on review and written confirmation.

Website examples, plan names, and service descriptions are informational only. Prices, medical fee categories, hotel options, interpreter availability, religious-friendly requests, and provider availability are valid only when confirmed in writing.

Written itemised quotations should separate coordination fees, medical provider fee categories, travel and stay costs, optional activities, and [TO BE VERIFIED] items.

This website does not guarantee insurance reimbursement, direct billing, pre-authorisation, claim approval, or insurer acceptance.

Users are responsible for checking insurance coverage, claim rules, policy exclusions, pre-authorisation requirements, and documentation needs with their insurer.

Users should provide accurate information, update the team if symptoms or travel status changes, avoid submitting another person's data without authority, and seek local emergency care for urgent symptoms.

Users should not rely on this website as medical advice, legal advice, immigration advice, insurance advice, or emergency support.